Head of IT, IT-manager

Case in short: alone sysadmin had long time at work in Company (5+ years) will go away.

1) "Softy" exit for ex-sysadmin. Done.
2) Take all keys and stuff. Done.
3) Find out new sysadmin. Done.
4) Make mid-term plan for IT. Done.
5) Transfer all keys and stuff to new sysadmin. Done.
6) Control and correct new sysadmin in some first months. In-progress.

Employees: 2 IT engineers for shops, 1 IT supporter for office, 1 analytic-programmist outsource, 1 sysadmin outsource.

1) Created IT Support Service (7 days by 12 hours).
2) Cleared problem with unpaided bills (cells and inet).
3) Made standard for movements of it-equipments.
4) Made standard for it-equipments in shops.
5) Made movement to the clouds big plan.
6) Cleared fees troubles in IT.
7) 1+3 opened and 3+2 closed shops
8) 5 shops changed taxpayers in fastest mode.

Organization of Group. Optimizing jobs (two remote personal – women with small kids).
Optimizing IT-Infrastructure.
Making plans. Consult managers about IT strategy.
Support 100+ shops.
Work in A-situations.
Control and management outstuff and outsourcers.
Support MS AD and e-mail system like sysadmin.
Starting and executing virtualization projects (VMWare).
Optimization corporate mobile contracts.
Optimization shop internet.
Consolidation internet for shops in short list of ISP.
Optimization telephones services. Installing corporate mobile over SIP for payless talking between shops end Office.
InProgress installing VideoControl Systems for shops.
Organization lowpriced mobileplans for stuff.
Support and control counters and anti-thief systems in shops.
Organizations it-support for project of changing company’s legal-name.
Organizations it-support for project of changing software at shops.
Organizations it-support for project of changing fiscal registrator machines. Creating instructions.
InProgress opening new shops.
InProgress closing shops.
Control and support pay-terminal services (equirings).
Control and support printers repairing services in shops and Office.

Making and trading tensor-equipment.

Infrastructure optimizations IT.
Teamcreating, recruiting included.
Finance optimizations IT.
Planning, control and execute IT-services.
Time-management.
Support more then three offices in one network.
Management for Accounting systems outsourcers (1C). Created typical contract and support executing by step.
Created standard for remote working, using free virtualization.
Installing alarm-system for IT-services.
Last year reporting and Next year planning.
Actualization inner documentation, like-SLA, instruction and more.
Start, realization and support inner projects from server optimization to cluster building.
A-situation experience (virus incidents, power faults).
Support external outsourcers from starting to finishing projects.
Support mail systems, terminal servers, proxy servers and AD in sysadmin-mode.
Installing OWP (Office Work Place).
Software licensing.

Optimization Group for minimization loosing worktime.
Teamcreating, recruiting included.
Planning, execution and control for task.
Creating alarm-system for IT-incidents.
Last year report and Next year planning.
Actualization inner documentation, like-SLA, instruction and more.
Start, realization and support inner projects from server optimization to cluster building. Best project – building virtual server on ESX5 for collect’s ticket system.
Created standard for remote working, using laptop with 3G inside.
A-situation experience (mail server crush, virus incidents, power faults).
Support external outsourcers from starting to finishing projects. Best project – installing PBX Panasonic 600 and change to offline LG 300.
Support mail systems, terminal servers, proxy servers and AD in sysadmin-mode.
Support PBXs. Management of integration PBX and SIP-provider.
Moveover servers.
Support and replanning Internet infrastructure (domains, hosts and ISPs).
Installing OWP (Office Work Place).
Software licensing.

“Red Cube”. Chain of gifts shops, Moscow.
Teamcreating recruiting included. 2 sysadmins, 3 engineers in HQ and 2 engineers in warehouse.
Management, planning and control Group.
Planning, executing and quality control for Group.
Work with servicedesk’ system Naumen. Prepare sources for SLA.
Point System Group to minimizing of unworked time of Company.
Support worktime 24*7.
Salary management in Group.
Create and executing alert-system (reporting of alarms in networks, internet or supported services).
Reporting "Last year was done/not completed', creating next-year plans.
Projecting: create new LAN and WAN for new buildings, takeover whole warehouse from one place to another, VOIP and more...
Support external project - like ISPs, system integrators: from task definitions to execution control.
Experience of A-situations like virus epidemic, IT-security incidents.
IT engineer/admin for support: mail systems, terminal servers, proxy servers.
Planning, start and work virtualization (VMWare ESXi 3). Transfer p2v servers, backup and more.
Support PBX (LG) with E1 and DECT. Management integration PBX (LG), VoipPBX (Asterisk), SIP-providers and GSM-gate. Replanning and creating routes.
Support office software standards. Support licensing office software.
Support and planning Internet-infrastructure: hosts, domains, providers. Start AS/BGP.

Teamcreating, recruiting included. 3 sysadmin in HQ, 8-9 engineers in filials (in Moscow) and 1 – moveable engineer in Moscow. Consulting support over 50 it-specialists in other filials.
Management, planning and control Group.
Temporary head of Technical (HQ users) Support Group (3-4 engineers).
Planning, executing and quality control for Group.
Point System Group to minimizing of unworked time of Company.
Support worktime 24*7.
Work with servisedesk system (based on Lotus Domino).
Create reporting system and control of all engeneers in System Group.
Salary management in System Group.
Create and executing alert-system (reporting of alarms in networks, internet or supported servers).
Reporting "Last year was done/not completed', creating next-year plans.
Create standards for filials’ networks to connect HQ-network.
Create standards for servers' software.
Create and supporting internal documentations, like rules, manuals, definitions.
Part of financial report.
Projecting: create new LAN and WAN for new buildings, takeover whole HQ from one building to another, VOIP and more...
Supporting filials' IT-engineers.
Start and support creating new network in new HQ building. Network based on Cisco 3750xx, 26xx, PIX etc.
Installing, backup, monitoring, config’s archiving, creating standarts and programming service scripts for network equipment.
Experience of A-situations like virus epidemic, IT-security incidents.
Support external project - like ISPs, system integrators: from task definitions to execution control.
IT-engineer/admin for support: Lotus Domino, mail systems, terminal farms, proxy servers.

Restore IT-infrastructures.
Description of Group's process.
Creating documentation pack: definitions, rules, manuals and more.
Teamcreating, recruiting included.
Technical support of users.
Total IT-inventory.
Point Group to Company's targets.
Projecting Company's Internet-shop system.
Create and support backup system.
Administration mail server.
Create and support antivirus system for whole Company.
Create and support proxy and firewall system.
Daily monitoring virus and it-security incidents.
Experience of A-situations like virus epidemic, IT-security incidents.
Support PBX Panasonic.
Create and support terminal system for accounters (MS WindowsNT TSE).
Create and support fax-server.
Repair computers. Guarantee problem solve.
Cellular consulting.

“MIIT”. Large industrial university, Moscow.
Teamcreating, recruiting included.
Projecting campus network for 1100 pc’s. Create technical requests, goals and tasks. Manage of installations works.
Develop software for network administration: inventory DB.
Connect LANs to campus network.
User support.
Projecting IT-security.